Privacy policy

Last updated: 22/08/2024

This Privacy Policy describes how Pluvor (the website, "we", "our") collects, uses and discloses your personal information when you visit, use our services or make a purchase on pluvor. com (the Website) or otherwise communicate with us (collectively, the "Services"). For the purposes of this Privacy Policy, "you" and "your" means the user of the Services, whether you are a customer, a visitor to the Website, or another person whose information we have collected in accordance with this Privacy Policy.

Store Name: Pluvor
E-mail: info@pluvor.com
Telefon: +45 78724439
Opening hours: Mon-Fri, 08:00 - 17:00
Address: Nederdammen 14, 2605 Brøndby, Denmark

Please read this Privacy Policy carefully. By using and accessing any of the Services, you consent to the collection, use and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please refrain from using or accessing any of the Services.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time, particularly to reflect changes in our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the website, update the "Last Updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

In order to provide the Services, we collect and have for the past 12 months collected personal information about you from various sources, as described below. The information we collect and use varies depending on your interactions with us.

In addition to the specific uses listed below, we may use the information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms, and protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we collect about you depend on how you interact with our website and use our Services. When we use the term "personal information", we refer to information that identifies, relates to, describes or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

The information you submit directly through our Services may include:

• Basic contact information, including your name, address, phone number, email address.
• Order information, including your name, billing address, delivery address, payment confirmation, email address, phone number.
• Account information, including your username, password, security questions.
• Purchase information, including the items you view, add to your cart or add to your wish list.
• Customer support information, including information that you choose to include in your communications with us, for example when you send a message through the Services.

Some features of the Services may require you to provide us with certain information directly about yourself. You can choose not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect via Cookies

We also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels and similar technologies ("Cookies"). Usage Data may include information about how you access and use our website and your account, including information about your device, browser, network connection, IP address and other information about your interaction with the Services.

Information We Receive from Third Parties

Finally, we may receive information about you from third parties, including vendors and service providers who may collect information on our behalf, such as:

• Companies that support our website and Services.
• Our payment processors who collect payment information (eg bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and deliver the products or services you have requested to fulfill our contract with you.
• When you visit our website, open or click on the emails we send you, or interact with our Services or advertisements, we or third parties with whom we work may automatically collect certain information using online tracking technologies such as pixels, web beacons, SDKs, third-party libraries and cookies.

All information we receive from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of the information provided by third parties and are not responsible for the policies or practices of those third parties. For more information, see the section below, Third Party Websites and Links.

How We Use Your Personal Information

• Delivery of Products and Services. We use your personal information to provide the Services to fulfill our contract with you, including processing your payments, fulfilling your orders, sending notifications related to your account, purchases, returns , exchanges or other transactions, create, maintain and manage your account, arrange shipping, facilitate returns and exchanges and allow you to write reviews.
• Marketing and Advertising. We use your personal information for marketing and advertising purposes, such as sending you marketing, advertising and promotional communications by email, text message or post, and to show you advertisements for products or services. This may include the use of your personal information to better customize the Services and advertisements on our website and other websites.
• Security and Fraud Prevention. We use your personal information to detect, investigate or take action related to potentially fraudulent, illegal or harmful activities. If you choose to use the Services and create an account, you are responsible for the security of your account credentials. We strongly recommend that you do not share your username, password or other access information with anyone. If you believe your account has been compromised, please contact us immediately.
• Communication with You. We use your personal information to provide customer support and improve our Services. This is in our legitimate interest to be responsive to you, provide efficient services and maintain our business relationship with you.

Cookies

Like many other websites, we use cookies on our website. For specific information about the cookies we use in connection with the administration of our store, please refer to https://www.shopify.com/legal/cookies. We use cookies to manage and improve our website and Services (including to remember your actions and preferences), to perform analytics and better understand users' interaction with the Services (in our legitimate interest to manage, improve and optimize the Services). We may also allow third parties and service providers to use cookies on our website to better customize services, products and advertisements on our website and other websites.

Most browsers automatically accept cookies by default, but you can choose to configure your browser to delete or reject cookies through your browser settings. Please note that deleting or blocking cookies may have a negative impact on your user experience and may result in some features of the Services not working properly or being unavailable, including certain features and general functionality. In addition, blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners.

How We Share Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes in accordance with this Privacy Policy. These circumstances may include:

• With vendors or other third parties who provide services on our behalf (eg IT administration, payment processing, data analysis, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners, including Shopify, to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy policies.
• When you ask us for or consent to our disclosure of certain information to third parties, e.g. to send you products or through your use of social media widgets or log-in integrations, with your consent.
• With our affiliates or otherwise within our group of companies, in our legitimate interest in running a successful business.
• As part of a business transaction such as a merger or bankruptcy, to comply with applicable law (including to respond to subpoenas, search warrants, and similar requests), to enforce applicable terms of service, and to protect or defend the Services, our rights, and those of our users or others rights.

During the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (indicated with *) about users for the purposes listed above in the sections How We Collect and Use Your Personal Information and How We Share Personal Information:

• Categories
  • Categories of Recipients
• Identifiers such as basic contact information and certain order and account information. Commercial information such as order information, purchasing information and customer support information. Internet or other network activity, such as Usage Data.
• Vendors and third parties who provide services on our behalf (such as ISPs, payment processors, fulfillment partners, customer support partners and data processing providers)
• Business and Marketing Partners
• Affiliated companies

We do not use or disclose sensitive personal data for the purpose of inferring characteristics about you.

User Content

The Services may allow you to submit product reviews and other User Content. If you choose to submit User Content in a public area of ​​the Services, that content will be public and available to all.

We do not control who has access to the information you choose to make available to others, and we cannot guarantee that the parties who have access to that information will respect your privacy or keep it secure. We are not responsible for the privacy or security of any information you make public or for the accuracy, use or misuse of any information you provide or receive from third parties.

Websites and Links from Third Parties

Our website may provide links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with or controlled by us, you should review their privacy and security policies and their other terms and conditions. We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness or reliability of the information found on these websites. The information you provide in public or semi-public places, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation in terms of their use by us or by a third party. Our inclusion of such links does not in itself imply an endorsement of the content on those platforms or their owners or operators, unless otherwise indicated in the Services.

Children's Data

The Services are not intended for use by children and we do not knowingly collect personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you can contact us using the contact details below to request deletion of the information.

Per As of the effective date of this Privacy Policy, we are not aware that we "share" or "sell" (as those terms are defined in applicable law) personal information from persons under the age of 16.

Security and Storage of Your Information

Please note that no security measures are perfect or impenetrable and we cannot guarantee "perfect security". In addition, the information you send to us may not be secure in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

The length of time we retain your personal information depends on various factors, such as whether we need the information to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute, they may only apply in certain circumstances, and in certain cases we may refuse your request as permitted by law.

• Right of Access / Knowledge. You may have the right to request access to the personal information we hold about you, including details of how we use and share your information.
• Right to Erasure. You may have the right to request that we delete the personal information we hold about you.
• Right to Rectification. You may have the right to request that we correct inaccurate personal information we hold about you.
• Right to Data Portability. You may have the right to receive a copy of the personal information we hold about you and request that we transfer it to a third party, under certain circumstances and subject to certain exceptions.
• Restriction of Processing. You may have the right to ask us to stop or restrict our processing of personal information.
• Withdrawal of Consent. When we rely on consent to process your personal information, you may have the right to withdraw that consent.
• Complaint. You may have the right to appeal our decision if we refuse to process your request. You can do this by replying directly to our rejection.
• Managing Communication Preferences. We may send you promotional emails, and you may choose to opt-out of these at any time by using the unsubscribe option displayed in our emails. If you opt out, we may still send you non-advertising emails, such as those relating to your account or orders you have placed.

You can exercise any of these rights where set out on our website or by contacting us using the details set out below.

We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable law, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before we accept such a request from an agent, we will require the agent to provide proof that you have authorized them to act on your behalf, and we may need you to confirm your identity directly to us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. If you are not satisfied with our response to your complaint, depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below or submitting your complaint to your local data protection authority.

International Users

Please note that we may transfer, store and process your personal information outside of the country in which you reside, including in the United States. Your personal information is also processed by staff and third-party service providers and partners in these countries.

If we transfer your personal information out of Europe, we will rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses or any equivalent contract issued by the relevant competent authority in the UK, as applicable, unless the data transfer is to a country that have been assessed as having an adequate level of protection.

Contact

If you have any questions regarding our privacy practices or this Privacy Policy, or if you wish to exercise any of the rights available to you, please email us at info@pluvor.com or contact us at:

Store Name: Pluvor
E-mail: info@pluvor.com
Telefon: +45 78724439
Opening hours: Mon-Fri, 08:00 - 17:00

We will respond to your request within 24 hours.