Frequently Asked Questions
"Nice that you are trying to contact us! Do you have a question regarding your package? Please read our FAQ below, which contains the most frequently asked questions. Can't find your answer? You are always welcome to contact us at the bottom of this page."
Where is my package?
"Once you have placed your order, it takes an average of 1 to 2 business days to process your order and 3 to 5 business days for your order to be delivered in Denmark, the United Kingdom, and Australia. If these deadlines are exceeded, please contact our customer service."
Where can I find my tracking number?
As soon as your order has been shipped, you will automatically receive a tracking number. Also, check your spam folder, as our emails sometimes end up there. Please note that it may take some time before your tracking link becomes active.
How can I track my order?
You can track your order with the tracking number you received via email. Enter the tracking number on our tracking page to see the status of your delivery. You can do this on this page.
I am not satisfied with my package.
Please visit our page on Exchanges & Returns to return your package.
If you do not find the answer to your question, you are always welcome to contact us:
Store name: Pluvor
E-mail: info@pluvor.com
Telephone: +45 78724439
Opening hours: Mon-Fri, 08:00 - 17:00
Address: Nederdammen 14, 2605 Brøndby, Denmark